Notes on event tech, tap-to-launch experiences, and building things guests actually want to use.

Every download is a decision point, and most guests decide not to bother. Here's what that actually costs an event.
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A printed program is fixed the moment it's printed. A tap-to-launch guide isn't, and that difference matters more than it sounds.
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Headcount tells you who showed up. It doesn't tell you who did anything once they got there. That's a different number, and it's the one that matters.
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